Never ever buy anything there again. They treat you as a thief when a package that was supposed to be delivered to you gets stolen.
I've ordered an iPhone and Apple watch worth of 1700 with Mediamarkt. Unfortunately, the post.nl employee gave it to a man on a street who asked for a package for my address and so the delivery man thought he's part of our household. Very little he knew he gave it to a thief.
I notified both mediamarkt and post.nl about the situation and filed a police report, so they started internal investigation. After 3 weeks, mediamarkt told me, that according to post.nl the package was delivered and have not replied to any of my 5 emails or calls, about the fact that this is not true. I even contacted post.nl and they confirmed their employee made a mistake and I need to ask Mediamarkt to object their decision to get new investigation started. I screenshoted this conversation to mediamarkt, no response. So I had to wait till I am back from my holidays and found again the delivery man in our neighbourhood and asked for a video statement from him directly, that he gave away my package to a random man on the street and therefore not delivered it to us.
I sent this video to Mediamarkt, and again, they just ignore me.
I paid them 1700 eurs for a package that never got delivered to me, I am sure they are insured against those occasions and yet I am the one who gets treated by them as if I was a thief and has to say goodbye with 1700 eurs, just like that? There has ben ABSOLUTELY NO attempt to help me out in this situation and get things straight, nobody called me to ask what happened in the package, so they can properly investigate. Even with all the evidence I had to collect and I sent them! This is so frustrating, I have my own full time job and I have to deal with people who are not capable of doing theirs. And it's been a month.
I give them 2 more days to get back to me to solve this and if not, I am taking a legal action.
Shame on MediaMarkt. I've never dealt with a more humiliating company in my life.
