Dure computer beschadigd en foute specs geen reactie HP
Levering: gewoon zonder aanbellen voor de deur gezet.
Behuizing was beschadigd. De verpakking niet.
Specs ssd uitbreidingsslot zijn fout.
Windows was beschadigd.
Zelf maar € 200,- reparatie laten doen.
Onderstaand bericht aan post sales wordt niet beantwoord.
Had ik maar een ander merk gekozen.
HP was top nu gedowngrade!!
Dear Manager,
I’ve been a valued client of the HP products for over 15 years. Therefore my choice for the 5th time for a replacement of my desktop by a HP product was obvious to me.
I want to bring my somewhat disappointing experience to your attention, see below:
1. Computer turned out to have been delivered by simply placing it at my front door, Without ringing (we were at home) and I was under the impression that a signature for receival was required.
2. The case was damaged, while the box was undamaged
3. On the site, the specs include:
Expansion Slots: 1 PCIe x16
3 M.2 (2 for SSD, 1 for WLAN)
However, there is only one free SSD slot.
4. The free slot did not recognize my 2tb Samsung M2 SSD. I then exchanged the pre-installed C drive and then both were recognized.
5. The installed Windows file was corrupted.
Because I don't have time to make arrangements for a return and the need for this computer (old one crashed), I have had a company nearby solve this for my own account (Euro 160,=)
Would you please reply to me what measures have been taken to avoid that other customers experience the same troubles?
Furthermore I want to complement the support team for there way of communication.
They were very polite but of course could not solve this otherwise than advise to return the computer.
Kind regards,
Klaas de Poel
