I think everything went well and the staff representative was very helpful. I would have given a better rate for the store if some of the following happened:
- The item that I was looking for was available: I was looking for a JBL Extreme 2 portable speaker as I had a backorder online from bol. I saw that media markt had it online and assumed it would also have in the store I went for, but that was not the case. I needed it for a last minute party, so couldn't afford another online fiasco like with bol.
- The upside of that is that the JBL Extreme 2 was available to test and I was not impressed with what I heard, which led me to look for an alternative. The alternatives were hard to identify, specially because they were not readily testable. The model I actually went for was not available to check at all, only available inside the box, so I really had to go on faith, because the representative could not arrange that model to test and could not say much about the specific model (Caliber HPG540BT). It would have helped if there was more knowledge about the specific model I was considering.
- I saved a substantial amount of money on choosing the speaker, but that was pure luck. Luck is not something that should drive customers decision, direction should be and I missed some of that
Even with the above, everything went well and the end result was more than I was expecting. I really like the store as it's close to home and the selection is very good. The stock management maybe could be improved and in this instance I am glad it didn't have the item I was going for. I even got a 50 euro voucher on checkout which really made my day, so I am happy and that's what matters the most.
