This is the worst tech product I have ever purchased. It constantly malfunctions, the app is slow and clunky, and just generally unhandy to use.
Worst of all, after trying all the troubleshooting tips on their website, I tried to reach their customer service line. I simply could not get through, even after a wait time of over 60 minutes. Their Whatapps chatbot doesn't respond, I'm simply stuck with a broken thermostaat with no support.
I don't have the words to express my frustration and disappointment. Avoid buying this product.